At Horizon Printer Solutions, we strive to provide our customers with high-quality products and exceptional service. If for any reason you are not satisfied with your purchase, we offer a 7-day refund and return policy to ensure your complete satisfaction.

1. Eligibility for Refund:
To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be accompanied by proof of purchase, such as a receipt or order confirmation email.

2. Initiation of Refund:
To initiate a refund, please contact our customer service team within 7 days of receiving your order. You can reach us via email at info@horizonprintersolutions.tech or by phone at +1(805) 918-8773. Our dedicated representatives will guide you through the refund process and provide you with further instructions.

3. Return Shipping:
You will be responsible for paying the return shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Inspection and Approval:
Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria for a refund. If your return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment used for the purchase.

5. Exclusions:
Certain items are not eligible for a refund, including consumable products such as ink cartridges or toner cartridges that have been opened or used. Additionally, items that are damaged or missing parts for reasons not due to our error are not eligible for a refund.

6. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately to report the issue. We will work with you to resolve the problem and provide you with a replacement product or a refund, as appropriate.

7. Non-Refundable Items:
Some items are non-refundable, including gift cards, downloadable software products, and personalized or customized items. These items are exempt from being returned or refunded.

8. Contact Us:
If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact us. Our dedicated customer service team is here to assist you and address any inquiries or feedback you may have.

By making a purchase from Horizon Printer Solutions, you acknowledge that you have read, understood, and agreed to the terms and conditions of our Refund and Return Policy. If you do not agree to these terms, please refrain from making a purchase or returning any items to us.